This page clearly explains how luckygame collects your personal data, what it's used for, and how it's kept secure. We believe you own your data — we only use it to provide our services.
At a Glance
Six core data protection principles at luckygame — each one designed to safeguard your interests.
Every transaction and piece of personal information you share is protected by industry-standard SSL encryption. No third party can access or read this data.
Luckygame never sells your personal data to advertisers or third parties. Your name and contact details are used solely to provide our services.
You may request to view, correct, or delete your information at any time. This right is available to all members free of charge.
Luckygame only collects the information necessary to provide its services. No unnecessary data is requested.
If a security incident occurs that may affect your information, luckygame will notify you within 72 hours.
Independent security experts regularly audit luckygame's systems. Any vulnerabilities identified are addressed promptly.
Luckygame.express takes your personal privacy very seriously. This privacy policy explains what information we collect, why we collect it, and how we keep it secure.
By using our website or app, you consent to the collection and use of your information as described in this policy. If you have any objections, please stop using luckygame and contact us at support@luckygame.express — we'll do our best to find a resolution.
This policy has been written in English for users in Bangladesh. In the event of an international legal dispute, the English version shall prevail. However, every effort is made to keep both versions consistent in content.
Luckygame collects three types of information. Each has a distinct purpose and defined scope:
| Data type | Example | When It Is Collected |
|---|---|---|
| Identity & contact information | Name, date of birth, phone number, email, address | During Registration & KYC Verification |
| Financial information | Mobile banking number, transaction history | During Deposits & Withdrawals |
| Usage Data | IP address, device type, login time, betting history | Automatically collected while using the platform |
We do not store your full credit card number or CVC code. Sensitive card details are not retained in our systems after payment processing is complete.
Luckygame uses the data it collects only for the specific purposes listed below — nothing more:
What luckygame will never do with your data: We never sell your data to advertisers, send marketing messages without your consent, or share your betting behavior with third parties.
Luckygame uses multiple layers of security to protect your data. These aren't just words — they are tested continuously:
Please keep in mind that no one can guarantee 100% security on the internet. Keep your password strong, never share it with anyone, and avoid logging in over public Wi-Fi.
As a luckygame member, you have the following rights over your personal data. To exercise any of these rights, please contact our support team:
You can request to see what personal data we hold about you.
You can request corrections to any inaccurate or outdated information we hold.
After closing your account, you may request that your data be deleted (subject to any legal retention obligations).
You can object at any time to your data being used for marketing purposes.
You may request a download of your personal data.
In certain circumstances, you may request that the processing of your data be temporarily restricted.
Requests to exercise these rights are typically resolved within 30 days. In complex cases, it may take up to 90 days, but you will be informed in advance.
Luckygame does not retain data beyond the time it is needed. However, certain information must be kept for a defined period for legal reasons:
If you request account closure, we'll first help you withdraw your balance, then delete your data once the legally required retention period has ended.
Luckygame is strictly prohibited for anyone under the age of 18. We do not knowingly collect any information from minors.
If it is found that a minor has created an account, that account will be closed immediately and all collected data will be deleted. If a parent or guardian suspects their child is using luckygame, please contact us — we will act swiftly.
Luckygame may update this policy from time to time. For significant changes, a notification will be sent to your registered email. You will be informed at least 14 days before any changes take effect.
The date of the latest update is shown at the top of this page. Checking it regularly means you'll never miss a change. If you don't agree with an updated policy, you'll have the option to close your account.
For any questions, complaints, or requests regarding data protection, please contact us:
Data protection requests are typically responded to within 72 hours. Complex cases may take up to 30 days.
Luckygame has a dedicated Data Privacy Officer who oversees all data protection requests. Your request will be directed to them directly.
Learn more
Data protection on an online gaming platform is a sensitive matter — financial transactions take place, copies of identity documents are submitted, and users log in regularly. luckygame has taken this seriously from the very beginning.
Online fraud is on the rise in Bangladesh. Many platforms sell user data to third parties or store it without adequate security. luckygame has taken a different path. We believe trust in a platform is built through keeping small promises, consistently.
Our most important commitment is that we never sell your data. Many free platforms generate revenue by selling user data — luckygame earns through its services, so there's no reason to treat your information as a product.
KYC verification can feel uncomfortable — why should you have to submit a copy of your national ID? The reason is straightforward: licensed platforms are required to do this under international anti-money laundering laws. Without this check, criminals could use the platform to launder illicit funds. Providing your information is, in effect, helping keep the entire community safe.
A word on luckygame's server security: our servers are hosted in ISO 27001-certified data centers with controlled physical access, 24/7 security monitoring, and automated alerts that trigger whenever suspicious activity is detected.
A quick word on cookies. Many people assume cookies are used for covert tracking — but luckygame's cookies are primarily there for your convenience: remembering your login session and saving your language preference. Analytics cookies are anonymised, meaning they tell us how many people visited a page, not who those people are.
You have rights over your data, and exercising them is straightforward. Simply send an email to support@luckygame.express. Whether you want to view your data, correct an error, or request deletion — we're here to help. No fees, no complicated process.
Ultimately, data protection is an ongoing process. luckygame continuously updates its systems to address new threats. You can also do your part — use a strong password, keep 2FA enabled, and never share your login credentials with anyone. Security is a shared responsibility.
If you have any questions about data protection, our Bengali support team is available 24/7 to help.
support@luckygame.expressFAQ
Get started safely
You've read the Privacy Policy and understand our commitment. Go ahead and register with confidence — your data is safe with us.
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